June, 2010
Mulitingual by Call Center Poland, a department dedicated to international projects and BPO, has introduced a central technical and informational help desk for Pachira International distributors.
A UK based Pachira International Limited is the only pan-European company working in direct marketing based on a MLM structure. Their core business are diet supplements. The distribution model is focused on reducing the distance between the Customer and the producer by means of an efficient distribution web.The help desk service is rendered in 12 languages and in 16 countries around the world.
Apart from supporting the dealers, the help desk representatives also handle incoming emails and supervise and track the packages sent to the dealers. Recently a debt collection procedure was also introduced. Call Center Poland agents work on Client’s CRM system accessible via a web browser. The team is supervised by a dedicated and specially trained Project Manager.
Pachira decided to use an offshore outsourced call center due to very competitive (in comparison with the UK market) rates and a possibility of testing various operation models in an outsourced call center in order to come up with an optimal business model. Multilingual by Call Center Poland – a department of the company created in 2003 as the first multilingual outsourced call center in Poland. Multilingual renders services for Clients from the financial sector, publishers and research agencies mainly from the British and German markets. Currently the services are rendered in 18 languages.