HM Ambassador Charles Crawford, BPCC Honorary President, Katarzyna Swatowska Marketing & PR Director Call Center Poland and Martin Oxley- General Manager of British Polish Chamber of Commerce.
Call Center Poland wins British Polish Chamber of Commerce Company of the Year Award for Innovation, Competitiveness and Sustainable Growth.
Poland is rapidly establishing itself as the destination of choice in Europe for Business Process Outsourcing. Experience is showing that quality of service can be maintained or even improved with significant gains in efficiency. The BPO market in Europe is growing rapidly.
Imagine you are somewhere in Europe booking a holiday, reserving a car or making a transaction from your bank account. The person you are talking to is polite, willing to help and wants to provide you with the best service possible. What you didn't know until today is the person you were talking to was sitting in Poland in one of the most advanced, multilingual, international customer services centers in Europe.
“It gives me great pleasure for Call Center Poland to win the British Polish Chamber of Commerce Award of the Year 2005,” said Jan Motz, the company's President. Jan Motz established Call Center Poland SA in 1997 as the first outsourced call center in Poland. After eight years of activity, the company is one of the leading outsourced call center/CRM company in Central Europe.
Commenting on the award, Martin Oxley, Chief Executive Officer, British-Polish Chamber of Commerce said: “Enlarged Europe is driving both new opportunities and increased levels of competitiveness. The business landscape is changing quickly as companies strive to optimise their businesses. Poland has the opportunity to become one of the leading BPO centers in Europe. The opportunity to improve customer service at the same time as offering significant gains in operating efficiency is a proposition which has to be attractive to major companies in Europe seeking to improve their competitive positioning. Call Center Poland is a superb example of innovation, competitive excellence and sustainability.”
Call Center Poland provides high quality multi-lingual promotion and customer care services to global clients. The company offers a range of business process off-shoring solutions of the highest quality at the same time as optimising cost efficiencies-in the heart of New Europe.
Commenting on the award, Martin Oxley, Chief Executive Officer, British-Polish Chamber of Commerce said: “Enlarged Europe is driving both new opportunities and increased levels of competitiveness. The business landscape is changing quickly as companies strive to optimise their businesses. Poland has the opportunity to become one of the leading BPO centers in Europe. The opportunity to improve customer service at the same time as offering significant gains in operating efficiency is a proposition which has to be attractive to major companies in Europe seeking to improve their competitive positioning. Call Center Poland is a superb example of innovation, competitive excellence and sustainability.”
