Call Center Poland is a long established leading Business Process Outsourcing company providing high quality support to customer service and sales departments across all business sectors.
We exhibit expertise in both Business-to-Business and Business-to-Consumer operations on several European markets in languages such as English, German, French, Spanish, Italian, Russian, or Czech.
Our technology allows us to offer both inbound and outbound services thus giving you a professional high quality centre, which can handle all of your operations from a low cost site in Poland. Our services include:
- Data profiling
- Data verification
- Customer service
- Help desk
- Technical support
- Sales
- After sales
- Prospecting
- Customer relationship management
- Web and E-business support
Here at Call Center Poland we know that no two businesses are the same therefore we offer you a customised approach matching your company style and profile of operations. Our Consultants will become an integral part of your business. Explore our website to learn more about our operations and current partners.
Latest news:
April, 2010
Call Center Poland introduces a new service - GlobalDebt
DebtCollection by CCP, a department which offers payment monitoring and debt collection services with the use of call center tools along with the Multilingual department, created recently a new offer for payment monitoring service on foreign markets (GlobalDebt).
Foreign payment monitoring is a unique solution on the Polish market. Its main goal is to support enterprises that export their products or services outside of the domestic market. DebtCollection takes the payment control responsibilities from such companies and carries out all the tasks related with the process with the sole aim of collecting the funds on time.
Thanks to a very tight cooperation with Multilingual by Call Center Poland (a department offering services in 18 foreign languages) the representatives can call virtually any European or other Western country and use the Client’s native language.
“Most of Polish exports do not feel comfortable in situations which require debt collection in foreign languages. Aside from the fact that we do not want to loose our good relations with our contractors there is also the language barrier. Another communication issue is the time zone. Our service is intended to take over the time consuming activities from the creditiors” – says Katarzyna Swatowska, the Marketing and PR Director in CCP.
DebtCollection by CCP was created in April of 2010 and already cooperates with its first Clients including telecommunication companies.
