2008-06-20- Call Center Poland in line with Boltblue marketing strategy
Call Center Poland continues to provide a flexible and scalable contact centre solution for leading mobile entertainment provider Boltblue. It has recently started providing inbound support for the company’s services in Germany, Austria and Switzerland in addition to existing solutions for its UK, Ireland, Australia and Netherlands services.\
Following a successful tender in 2006, Call Center Poland has been providing friendly, trained operators to handle customer queries, provide technical support and manage customer accounts. The 24/7 telephone/email helpdesk is supported by a complex IVR system, which automatically acquires data and processes requests that do not require customer/operator interaction.
Call Center Poland has received a nomination for the Project in a recently concluded Golden Arrow contest.
2007-12-03- Internet Group owns Call Center Poland
Internet Group S.A. (present on the Warsaw Stock Exchange) aquired four call/contact center companies. One of them is Call Center Poland – 10-year reigning leader on the Polish and Eastern European telemarketing market.
On the 30th of November 2007 Internet Group S.A. became the owner of four companies from the Communication One Group. Thanks to this transaction Call Center Poland with ContactPoint (both telemarketing companies), Webtel (technologies) and Communication One Consulting (training and consulting) will become part of a very strong entity present at the Warsaw Stock Exchange. This event gives end to another important stage in the process of development of Internet Group S.A.
Businesses taken over form the biggest polish group of companies focused on new technologies and managing contacts with the client via a call center. Call Center Poland which also forms part of this group is 10-year reigning leader on the polish and eastern european telemarketing market. CCP is responsable for Igroup’s marketing and sales which makes the company one of the most important players on the outsourcing processes of sales and customer care market – over 800 workstations in 5 different locations.
The companies offer complex BPO (Business Process Outsourcing) services; starting with dedicated applications, through trainings and consulting all the way to handling advanced call center projects. Joining a very strong stock exchange entity will let our company become an unquestionable leader of call BPO services in Central end Eastern Europe.
Today Internet Group creates it’s own market in the most perspective business areas: the Media, Telecomunication and Marketing. Igroup – through the companies concentrated in five different legs of activity – offers various services and products as well as builds it’s own sales channels gaining not just clients but the whole market.
Igroup, throught it’s companies, is enabled to offer products, services and teleinformatic technologies to individual as well as to business clients (Internet telephone, access to the Internet, hosting and colocation services). Not only can the company by itself approach advertising agencies but also new clients via web society portals owned by it (pino.pl, patrz.pl).
